Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to Video10x ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform at video10x.app (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Account Information: Email address, name, and profile picture when you sign up
  • Payment Information: Billing details processed securely through our payment provider (Creem)
  • Usage Data: Information about how you use our Service, including video generation history
  • Communication Data: Records of correspondence if you contact us

2.2 Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website addresses

2.3 AI-Generated Content

When you use our AI video generation services, we temporarily process the prompts, images, and other inputs you provide. Generated videos are stored on our cloud storage (Cloudflare R2) and associated with your account.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our Service
  • Process your video generation requests
  • Manage your account and subscription
  • Process payments and maintain transaction records
  • Send you service-related communications
  • Respond to your inquiries and provide customer support
  • Improve and optimize our Service
  • Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We may share your information with:

  • AI Service Providers: We use third-party AI providers (such as Evolink, Kie.ai) to generate videos. Your prompts and images are sent to these providers for processing.
  • Payment Processors: We use Creem to process payments securely.
  • Cloud Storage: We use Cloudflare R2 to store generated videos.
  • Analytics Providers: We may use analytics services to understand how our Service is used.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and monitoring

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Generated videos are retained according to your account type and may be deleted after a period of inactivity or upon account deletion.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your data

To exercise these rights, please contact us at support@video10x.app.

8. Cookies and Tracking

We use cookies and similar tracking technologies. For more information, please see our Cookie Policy.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: